This FAQ is provided as a first level of
support. If you do not find a solution
to your problem please do not hesitate to contact
us.
Internet Setup & Configuration Questions
Horizonz Internet General Questions
Web Design Client Questions
- How do I
configure the dial-up networking?
- How do I
setup my e-mail account using a separate email program?
- How do I setup my
Horizonz Member Webspace?
- How do I change the
dial-up access number?
- How do I
create or add email addresses to my account?
- How do I check my
email on the web?
- How do I activate Email
Fidelity SPAM filtering?
- Do I need
to download any software to use the Horizonz dial-up service?
- How do I create a
shortcut on my desktop for my dial-up networking connection?
- Why
can’t I connect at 56K if I have a 56K Modem?
- How can I improve my
connection speed?
- When
I use the Horizonz web email checker, I don’t see all my messages, but when I
check using my email program, I see all my messages. Why?
- Is there a
limit to how long I can stay connected?
- Can I change my
username and/or password?
- Do you sell or
give out any of my information?
- Nothing happens
once I get connected. Why?
- Does Horizonz offer a Referral Progam?
- When
I load my web browser, Horizonz does not appear as my homepage. Why?
- Why am I having problems staying
connected?
- I cannot log
into the online billing. Why?
1. How do I check the email for my website?
(yourname@yourdomain.com)
2. I have forgotten my username
and/or password for online billing. What do I do?
- For
any Windows based operating system (Windows 95/98, NT, 2000, ME, XP or CE), click
here for detailed instructions.
- For
the Mac OS, click here for
instructions.
For instructions on how to configure your
email account, please click
here
For instructions on how to set up your
member webpage, please click
here
For Windows operating systems
- On
your desktop, double click on My Computer
- Double
click Control Panel
- Double
click Dial-Up Networking
- In
the dial-up networking folder, right click
on your Horizonz dial-up connection icon. Then click Properties
- Under
the General Tab, enter in the dial-up access number
you would like to use (We recommend that you check with your local operator to
make sure that the local access number is not a toll charge.)
For Mac OS
- Go to the Apple menu, select Control
Panel, then select Remote Access
- In the Number field, type in the access
number you’d like to use (We
recommend that you check with your local operator to make sure that the local
access number is not a toll charge.)
With each paid account with Horizonz you get up to 5 email addresses.
One email address is created at the time of signup. In order to create the
other 4 email addresses you will need to login in to your user control panel at www.horizonz.com/control_panel.htm
or click on the control panel link on our home
page.
The username is your email address and password is the password for your
email. Click on the email accounts link and complete information
requested. In order to add additional email addresses to your account
please contact customer service at cs@horizonz.com.
You can check your email from anywhere as long as you are connected to the
Internet. To check your email direct your browser to www.horizonz.com/webmail
or visit www.horizonz.com/
and click on the webmail button. This will give you access to
your email via the web. Once you have downloaded the mail using a separate
email program it is cleared from the server and will not be accessible from the
web.
EMAILFidelity is an advanced unsolicited or
bulk-email (a.k.a. ‘SPAM’) fighting
solution. Learn
how to activate E-Mail Fidelity and configure
your E-Mail client.
General Questions
No. There is no software needed to use our
service. Everything required to set up the internet connection is already
installed on your computer. For Windows based operating systems, a dial-up
connection can be set up through Dial-Up Networking. For
configuration instructions, please click here.
For Mac OS, there is also no software needed.
A connection can be set up through the Internet Setup Assistant.
For instructions, please click here.
Once the dial-up connection is set up, a connection
can be established and then you can use your internet browser to surf the web or
an email program to check your email.
For Windows
operating systems:
- On your
desktop, double click on My Computer
- Double click Control
Panel
- Double Click Dial-Up
Networking
- In the dial-up
networking folder, right click on your
Horizonz dial-up connection icon. Then click Create Shortcut
For instructions on how to make Horizonz
your default connection, please click
here
There are many factors that can affect your
connection speed. Some of them are:
- Modem speed
- Modem type
- Supported speed based on the dial-up number
- Quality of phone lines in your area
- User traffic at a given time
As a result, connection speeds tend to vary
For tips and tricks on improving connection
speeds, please click
here
Once emails are pulled from the email server, they are no longer stored
there. If you were not to pull the email and check it online, then the messages
would be there. You can also setup your program to leave the messages on your
server. Please check your email program instructions for more information.
All accounts have an automatic fifteen-minute "idle-timeout"
feature that clears the line for ACTIVE users. Providing network
efficiency for the good of all other Internet subscribers. Subscribers may
not maintain an "Unattended" connection to the service, causing
excessive connection time, for any reason. While excessive connection time
is determined at the sole discretion of the the company, national averages for
Internet use is approximately 30 hours per month per account. The company
monitors all Internet account activity and, providing you use the service as
defined within the user agreement, the company defines UNLIMITED USAGE as a
"Live" and "Interactive" connection to the service for its
subscriber's enjoyment. It does NOT mean an unlimited or dedicated connection to
the Internet.
Inactivity is defined as less than 500 bytes of data transferred between
User's modem and the Horizonz service.
All accounts will automatically terminate connection after five (5) hours of
consecutive time, regardless of data transferred during such specific online
session.
You will be unable to log back onto the system for a time period of one (1)
minute following the termination of your previous online session, regardless of
the reason for the previous session's termination.
All access number are limited to 200 hours per month. Please read our Terms
of Service for more information.
Yes, you may change your username and/or
password at any time. In order to do so email Customer Service at cs@horizonz.com
No, we do not sell or give out any of your
personal information.
Once you have established a connection with
Horizonz, you can then open up your web browser (ie Internet Explorer or
Netscape), e-mail program, chat program etc. Since no software is
installed with the Horizonz setup, no programs will automatically load upon
connection.
Since Horizonz does not install any
software during setup, your web browser is not configured to make Horizonz your
default homepage. You can set your browser’s homepage to any website you
wish. To do so, go into the properties of your web browser. (i.e.,
Internet Explorer: click on tools, click on internet options, on the
general tab click in the text box next to address and type "http://www.horizonz.com/",
click on "OK".)
The online billing system that is
accessible from the Horizonz website is for web design clients, web
design/hosting clients, and for those local Internet subscribers who pay for
Internet service using cash/check. If you have signed up for Internet
service using a credit card your billing information is located in your control
panel.
Web Design Client Questions
The webmail for your website can be checked by typing webmail.yourdomain.com
into the address bar of your browser. You will not type http:// or www.
Click on the link "Forget Your Password?" on the online billing
login form. Submit your email address and the information will be emailed
to you.
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